Lessons from Piloting a Social Media Helpline
About This Site
The helpline is now closed. Explore this site, a free public service of The Net Safety Collaborative, to see what we learned from providing a social media helpline to US schools. [more...]
As the first step in developing a national-level service for US schools, the Social Media Helpline launched its pilot in August 2015 [more...]
Here you'll find insights we gained about Internet helplines in general and, specific takeaways from our US-based school helpline "lab" [more...]
Ideas for the Future
We've learned a great deal from serving schools and talking and working with all stakeholder groups over the past 8 years [more...]
What is an Internet Helpline?
An Internet helpline, or online safety helpline, is a service independent of Internet companies that helps Net users – so far mainly minors and adults who work with them – address harmful online content. The Social Media Helpline, piloted in the US 2015-'18, following the model of the UK's Professionals Online Safety Helpline, served K-12 schools and school districts seeking help with harmful online content on behalf of their students. [more...]
This site is a public service of The Net Safety Collaborative.