The Social Media Helpline is where schools and districts can call or email to get help in resolving problems that surface in social media – problems that threaten students’ safety such as cyberbullying, impersonation, harassment and sexting. This is a service for school and district personnel, so we ask that individuals seeking help with a social media issue ask their school to contact us so we can all work together.
As the first step in developing a national service, the Helpline was piloted during the 2015-’16 school year by Net Family News Inc., then a 16-year-old national nonprofit organization and one of the earliest participants in U.S. work on Internet safety. NFN worked on the pilot with school-serving nonprofit #iCANHELP and an independent evaluator, both based in California. In the spring of 2016, that work led to the formation of a new school-serving 501c3 nonprofit organization, The Net Safety Collaborative, founded and directed by Anne Collier of Net Family News.
We’ve learned a lot. From working with schools and getting advice from people in government, business, education, philanthropy and nonprofit partners, we’ve learned that the best way to provide this important service to schools sustainably and economically over the long term is through low-cost annual subscriptions that will never exceed $300/school. We will be able to keep costs down as the number of schools using our service grows.
- Donations welcome! Click here to support the helpline.
- The helpline was piloted with generous support from Facebook, Google, Snapchat, Twitter, Yahoo and the Digital Trust Foundation.